NGStech

IT Help Desk Support Consultant
We are accepting applications for an IT Help Desk Support Consultant. The ideal candidate will have 2 to 5 years experience working in an IT consultant firm or for a help desk department of an organization. The candidate will have a background and experience with standard computer/communication technology concepts, supporting desktop/laptops, and supporting servers. The position provides technical support and assistance to client (end-user) inquiries and reported problems. Ability to provide onsite or remotely troubleshoot in order to clearly understand the reported issue, determine the root cause and solve/recommend solutions is required. The position has considerable client (end-user) contact and must have and demonstrate strong problem solving skills, excellent interpersonal skills and professionalism.

Responsibilities:

Answer Help Desk calls in order to screen and diagnose client inquiries and problems.
Record calls and written requests through the Help Desk system.
Service ticket documentation to include clear written account of the issue, analysis, and resolution
Troubleshoot issues related to software, hardware, networking related issues.
Provide onsite support at client facilities.
Desktop/laptop setup and support (e.g. OS, hardware components, etc.)
Server support (e.g. OS, hardware components, etc.)
Support firewalls
Backup technology management (e.g. Backup Exec, BDR, troubleshoot tape/disc devices, etc.)

Technical Skills:

Desktop/Laptop (Windows XP, Vista, etc.)
Server (Windows 2000/2003/2008)
Small Business Server
Active Directory
Microsoft Exchange
Routers/Switches
Firewalls
Backup technologies (BDRs, ARCServe, Backup Exec, NT Backup)
TCP/IP, DHCP and DNS
Wireless and mobile device technologies
Printers, and remote connectivity technologies

Qualifications:

Two (2) to five (5) years work experience in IT consultant firm or for a help desk department of an organization.
Ability to provide onsite or remotely troubleshoot in order to clearly understand the reported issue, determine the root cause and solve/recommend solutions is required.
Must have and demonstrate strong problem solving skills, excellent interpersonal skills and professionalism.
A+, Network +, or MCP preferable, but not required
Proficiency in English

Please email your resume to: career@ngstech.com

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